The Colonnade Hotel Brings a Rooftop Pool to Boston

Why stay here

The Colonnade Hotel has a 4.3 rating from 3,778 Google reviews, with public feedback focused on location, room comfort and attentive service. It sits in downtown Boston, across the street from a mall, and reviewers say many useful places are within walking distance. That makes it a practical base for travellers who want to spend less time arranging transport and more time exploring on foot.

The hotel also suits guests looking for a little more space than a purely functional city stay. Reviews describe rooms as clean, spacious and comfortable, with attractive city views in at least one stay. Another guest praised the mattress, pillows and sheets. A separate review mentioned complimentary in-room water, tea and coffee, plus a well-stocked refreshment centre. Breakfast is not included, according to that reviewer.

The rooftop is the draw

The rooftop pool and terrace appear repeatedly in the feedback. One reviewer said the pool was a genuine highlight during hot weather, while another described the terrace as a reason for choosing the hotel. Food and drink were available there, and the setting worked well as a place to relax after time in the city.

This is the hotel’s clearest leisure feature. Guests visiting Boston in warmer weather should make time for it, especially if the day has been spent walking. The reviews do not establish opening hours or access rules, so those details should be confirmed directly before arrival.

Service, with a small caveat

Staff receive strong praise across the sample. Reviewers describe the doormen, housekeeping team and front desk as friendly and helpful, with individual mentions for Behar, Norman and Najoua. One guest said the team helped make arrivals and departures smooth. Another, who stayed for a week with a ferret, called the hotel a favourite in Boston and praised the room and staff.

The picture is not flawless. A guest travelling alone with a young child after a cancelled flight felt the hotel did not make enough effort to help find another room. That is a specific service complaint, but it is worth keeping in mind for travellers dealing with disruption or a sudden change of plans.

What to know before booking

Cleaning staff were reported to start early, so guests who prefer a later morning should use the do-not-disturb option. The reviews also suggest that the rooftop pool can shape the experience more than the room itself, particularly during warm spells. Guests booking for cooler weather may find the location, room size and service more important reasons to choose the property.

Overall, the public feedback supports The Colonnade Hotel as a comfortable, well-placed choice for a Boston city break, with a standout rooftop amenity and generally well-regarded staff.

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