Mountain View Experience: scenery, animals and service

The overall picture

Mountain View Experience is designed as more than a conventional overnight stop in Maras. Public reviews focus heavily on the setting, private cabins or chalets, and bookable activities such as picnics and llama or alpaca visits. With a Google rating of 4.5 from 626 reviews, it has broad appeal, but the available feedback also identifies practical shortcomings that can materially affect a stay.

The strongest enthusiasm comes from families and couples who treat the property itself as part of their Peru itinerary. One family travelling with a toddler described it as a favourite part of the trip, while other guests praised the atmosphere and the ease of arranging experiences after arrival. The mountain outlook is central to the appeal, particularly when paired with an outdoor activity or food.

Service and experiences

Staff receive some of the most consistent praise. Reviewers describe the team as warm, welcoming and quick to answer questions. One guest highlighted being collected and dropped off at an A-frame at night and during rain, suggesting useful assistance when moving around the property in poor conditions.

The picnic is a standout in the sample feedback. It was described as worthwhile, with notably good food and an impressive view. Animal encounters are another major draw. Guests mention llamas or alpacas being brought to a chalet, including an experience combined with a hot tub. These interactions appear highly photogenic and memorable, particularly for families.

However, value perceptions are mixed. At least one reviewer felt the private llama or alpaca encounter did not justify choosing an overnight stay and suggested visiting for lunch instead, noting that animals could also be seen around reception during the day. Travellers primarily interested in the animals may therefore want to compare the private experience with a shorter daytime visit.

Rooms and maintenance

Cleanliness drew positive feedback, and upgrading to a room with a hot tub added excitement for one stay. Yet maintenance is the clearest weakness across the reviews supplied. Multiple guests reported unreliable hot water. In one case, service did not return after the hot-tub animal experience, despite repeated requests and waiting until the following morning. Another guest said the problem took about an hour to resolve on arrival.

Other complaints included a shower that did not drain and a cabin key that would neither lock nor unlock the room. The reported response to that lock issue did not reassure the guest, and the problem was apparently left unresolved. These are not minor concerns, particularly at an isolated, experience-led property where guests may spend substantial time in their accommodation.

Editorial verdict

Mountain View Experience is best approached as a scenic, activity-focused stay rather than a polished hotel experience. The views, picnic, attentive staff and animal encounters can create a distinctive family or couples getaway. Still, the repeated hot-water complaints and isolated reports of drainage and lock failures warrant caution.

Guests should confirm that hot water, shower drainage and door locks are working as soon as they arrive. Those mainly interested in seeing llamas or alpacas could consider a daytime lunch visit, while travellers seeking the full atmosphere may find one or two nights sufficient.